Why So Many Bad Roof Contractor Experiences Happen to Homeowners

Buying a roofing contractor service is not anything like buying a finished product such as a car or a television.  Cars and televisions are usually constructed in a factory, while a roofing project gets done on your home.  Since it is likely that homeowners would not be buying a roof contracting service if they worked as roofing contractors, it is safe to presume that they are relying on the contractor to be “The Professional” when it comes to performing this service on their home.

Unfortunately what a majority of homeowners do not know and consider, is that there is no formal schooling or training for most contracting trades, including roofing. That’s right, no training for installation, specifications, or most importantly how to run a roofing business. As sad as this may seem, it is true.

A recent survey showed that only 55% of people who get roofing work done would actually refer their roofing contractor to neighbors, friends or family. This is due to the fact that almost half of homeowners nation-wide have bad roofing contractor experiences. Because all roofing contractors are not alike, the National Roofing Contractor Association (NRCA) recommends that you pre-qualify roofing contractors to get the job done right the first time. To aid in both the education and prevention of bad roofing contractor experiences, below is a list of criteria recommended by the NRCA.

It is good practice to check the first four (4) items before even contacting a potential roofing contractor to bid on your roofing project.

  1. Check for a permanent place of business, business telephone number, and business licensing.
  2. Look for a company that has a track record and readily offers client references, reviews, and a list of completed projects. * Angie’s List is a great resource for this information.
  3. Check to see if the contractor is a member of any regional roofing associations, such as WRCA or NRCA.
  4. Call your local Better Business Bureau to check for any complaints that have been filed.
  5. Insist on seeing copies of the contractor’s liability insurance coverage and workers’ compensation certificates. Make sure the coverage is in effect through the entire job.
  6. Always insist on a written proposal and examine it for complete descriptions of the work and specifications, including approximate starting date, completion date and payment terms.